:root {
    --bg: #eef2f5;
    --surface: #ffffff;
    --surface-soft: #f7f9fb;
    --surface-elevated: rgba(255, 255, 255, 0.82);
    --line: #d8e0e8;
    --line-strong: #c5d0db;
    --text: #1f2937;
    --muted: #667085;
    --accent: #2d5bff;
    --accent-soft: #e9efff;
    --support: #f2f4f7;
    --player: #f7f0e8;
    --open: #228b5a;
    --pending: #b87912;
    --closed: #667085;
    --danger: #b42318;
    --danger-soft: #ffe9e7;
    --input-bg: #ffffff;
    --hover-soft: #f9fbfd;
    --topbar-link: #2d5bff;
    --shadow: 0 18px 44px rgba(15, 23, 42, 0.08);
    --page-radial: rgba(45, 91, 255, 0.05);
    --page-gradient-start: #f6f8fb;
}

:root[data-theme="dark"] {
    --bg: #11161d;
    --surface: #1a212b;
    --surface-soft: #222b36;
    --surface-elevated: rgba(22, 29, 38, 0.86);
    --line: #313c49;
    --line-strong: #445162;
    --text: #e7edf5;
    --muted: #a1afbf;
    --accent: #86a7ff;
    --accent-soft: #24324f;
    --support: #262f39;
    --player: #312a22;
    --open: #4eba83;
    --pending: #d0a253;
    --closed: #8795a7;
    --danger: #ff9389;
    --danger-soft: #402424;
    --input-bg: #141b23;
    --hover-soft: #27313d;
    --topbar-link: #b4c7ff;
    --shadow: 0 20px 48px rgba(0, 0, 0, 0.34);
    --page-radial: rgba(134, 167, 255, 0.09);
    --page-gradient-start: #171d26;
}

* {
    box-sizing: border-box;
}

body {
    margin: 0;
    font-family: "Segoe UI", Tahoma, sans-serif;
    background:
        radial-gradient(circle at top left, var(--page-radial), transparent 26%),
        linear-gradient(180deg, var(--page-gradient-start) 0%, var(--bg) 100%);
    color: var(--text);
    transition: background 0.18s ease, color 0.18s ease;
}

a {
    color: inherit;
    text-decoration: none;
}

button,
input,
textarea {
    font: inherit;
}

button {
    border: 0;
    border-radius: 12px;
    background: var(--accent);
    color: white;
    padding: 11px 16px;
    cursor: pointer;
}

input,
textarea {
    width: 100%;
    border: 1px solid var(--line);
    border-radius: 12px;
    background: var(--input-bg);
    color: var(--text);
    padding: 12px 14px;
}

textarea {
    resize: vertical;
}

.topbar {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: 18px 28px;
    border-bottom: 1px solid rgba(102, 112, 133, 0.14);
    background: var(--surface-elevated);
    backdrop-filter: blur(10px);
    position: sticky;
    top: 0;
    z-index: 20;
}

.topbar h1,
.panel h2,
.reply-compose-header h3 {
    margin: 0;
}

.eyebrow,
.muted,
.message-caption,
.ticket-meta,
.reply-actions p,
.toolbar-label {
    color: var(--muted);
}

.eyebrow {
    margin: 0 0 4px;
    text-transform: uppercase;
    letter-spacing: 0.08em;
    font-size: 12px;
}

.topbar-link {
    color: var(--topbar-link);
    font-weight: 600;
}

.topbar-actions {
    display: flex;
    align-items: center;
    gap: 14px;
}

.topbar-auth,
.topbar-logout-form {
    display: flex;
    align-items: center;
}

.topbar-auth {
    gap: 12px;
}

.topbar-user {
    color: var(--muted);
    font-size: 14px;
}

.topbar-logout-form {
    margin: 0;
}

.topbar-logout-button {
    padding: 10px 14px;
}

.theme-toggle {
    display: inline-flex;
    align-items: center;
    gap: 8px;
    padding: 6px;
    border: 1px solid var(--line);
    border-radius: 999px;
    background: var(--surface);
    box-shadow: inset 0 1px 0 rgba(255, 255, 255, 0.04);
}

.theme-toggle-label {
    padding-left: 8px;
    color: var(--muted);
    font-size: 12px;
    text-transform: uppercase;
    letter-spacing: 0.08em;
}

.theme-option {
    padding: 8px 12px;
    border: 1px solid transparent;
    border-radius: 999px;
    background: transparent;
    color: var(--muted);
    line-height: 1;
}

.theme-option[aria-pressed="true"] {
    background: var(--accent-soft);
    color: var(--text);
    border-color: var(--line);
}

.page-shell {
    max-width: 1520px;
    margin: 0 auto;
    padding: 20px;
}

.auth-shell {
    min-height: calc(100vh - 180px);
    display: flex;
    align-items: center;
    justify-content: center;
    padding: 24px 0;
}

.auth-card {
    width: min(480px, 100%);
    padding: 28px;
}

.auth-copy h2 {
    margin: 0 0 10px;
}

.auth-copy p:last-child {
    margin: 0;
}

.auth-form {
    display: flex;
    flex-direction: column;
    gap: 16px;
    margin-top: 22px;
}

.auth-field {
    display: flex;
    flex-direction: column;
    gap: 8px;
    font-weight: 600;
}

.auth-field span {
    color: var(--muted);
    font-size: 13px;
    text-transform: uppercase;
    letter-spacing: 0.08em;
}

.auth-submit {
    margin-top: 4px;
    min-height: 48px;
}

.auth-error {
    margin-top: 20px;
    margin-bottom: 0;
}

.panel {
    background: var(--surface);
    border: 1px solid rgba(102, 112, 133, 0.12);
    border-radius: 20px;
    box-shadow: var(--shadow);
}

.workspace-shell {
    display: flex;
    flex-direction: column;
    gap: 18px;
    min-height: calc(100vh - 120px);
}

.workspace-toolbar {
    display: grid;
    grid-template-columns: minmax(340px, 1.3fr) minmax(250px, 0.95fr) minmax(250px, 0.95fr);
    gap: 0;
    padding: 10px 14px;
    align-items: stretch;
}

.toolbar-group {
    display: flex;
    flex-direction: column;
    justify-content: center;
    gap: 10px;
    min-width: 0;
    padding: 10px 16px;
}

.toolbar-group + .toolbar-group {
    border-left: 1px solid rgba(102, 112, 133, 0.12);
}

.toolbar-label {
    margin: 0;
    font-size: 12px;
    text-transform: uppercase;
    letter-spacing: 0.08em;
}

.toolbar-search-form,
.toolbar-filters,
.ticket-header-main,
.reply-actions,
.message-label,
.message-block-header,
.inbox-row-top {
    display: flex;
    gap: 10px;
}

.toolbar-search-form {
    align-items: center;
}

.toolbar-search-form input {
    min-width: 0;
    height: 44px;
}

.toolbar-search-form button {
    white-space: nowrap;
    height: 44px;
    padding-inline: 18px;
}

.toolbar-filters {
    flex-wrap: wrap;
}

.workspace-grid {
    display: grid;
    grid-template-columns: minmax(430px, 34%) minmax(0, 66%);
    gap: 18px;
    min-height: 0;
}

.workspace-main {
    min-width: 0;
}

.inbox-shell {
    display: flex;
    flex-direction: column;
    padding: 14px;
    min-height: calc(100vh - 250px);
    max-height: calc(100vh - 250px);
}

.inbox-list-header {
    display: flex;
    justify-content: space-between;
    align-items: flex-end;
    padding: 4px 6px 14px;
    border-bottom: 1px solid rgba(102, 112, 133, 0.12);
    margin-bottom: 12px;
}

.inbox-list-header h2 {
    font-size: 18px;
}

.inbox-list-header span {
    color: var(--muted);
    font-size: 13px;
}

.inbox-list {
    display: flex;
    flex-direction: column;
    gap: 7px;
    overflow: auto;
    padding-right: 4px;
}

.inbox-row {
    display: flex;
    flex-direction: column;
    gap: 6px;
    padding: 11px 12px;
    border-radius: 14px;
    border: 1px solid transparent;
    background: var(--surface-soft);
}

.inbox-row:hover {
    border-color: var(--line);
    background: var(--hover-soft);
}

.inbox-row.active {
    border-color: rgba(45, 91, 255, 0.22);
    background: var(--accent-soft);
}

.inbox-row-top {
    justify-content: space-between;
    align-items: start;
}

.inbox-row-top strong {
    font-size: 13px;
    line-height: 1.35;
    display: -webkit-box;
    -webkit-box-orient: vertical;
    -webkit-line-clamp: 2;
    overflow: hidden;
}

.inbox-row p,
.inbox-row-bottom,
.ticket-meta {
    margin: 0;
    font-size: 12px;
    color: var(--muted);
}

.inbox-row-bottom {
    display: flex;
    justify-content: space-between;
    gap: 10px;
}

.inbox-row-bottom span:last-child {
    white-space: nowrap;
}

.ticket-workspace {
    display: flex;
    flex-direction: column;
    gap: 16px;
}

.ticket-header,
.conversation-shell {
    padding: 20px 22px;
}

.ticket-header-main {
    justify-content: space-between;
    align-items: start;
    margin-bottom: 14px;
}

.ticket-header h2 {
    font-size: 28px;
    line-height: 1.15;
}

.ticket-meta-grid {
    display: grid;
    grid-template-columns: repeat(4, minmax(0, 1fr));
    gap: 10px;
    margin-bottom: 14px;
}

.meta-chip {
    display: flex;
    flex-direction: column;
    gap: 4px;
    padding: 11px 13px;
    border-radius: 14px;
    background: var(--surface-soft);
}

.meta-chip span {
    color: var(--muted);
    font-size: 12px;
}

.meta-chip strong {
    font-size: 14px;
    overflow-wrap: anywhere;
}

.meta-chip.compact strong {
    font-size: 13px;
}

.ticket-header-actions {
    display: flex;
    justify-content: flex-end;
}

.secondary-button {
    background: var(--surface-soft);
    color: var(--text);
    border: 1px solid var(--line);
}

.danger-button {
    background: var(--danger-soft);
    color: var(--danger);
    border-color: #f4c7c3;
}

.lifecycle-inline,
.ticket-flags {
    display: flex;
    flex-wrap: wrap;
    gap: 8px;
}

.filter,
.status-chip,
.message-meta-pill,
.translation-badge,
.badge {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    width: fit-content;
    min-width: 0;
    padding: 5px 10px;
    border-radius: 999px;
    font-size: 12px;
    font-weight: 600;
    text-transform: lowercase;
}

.filter {
    background: var(--surface-soft);
    color: var(--muted);
    gap: 8px;
}

.filter.active {
    background: var(--accent-soft);
    color: var(--accent);
}

.badge {
    color: white;
}

.badge-open {
    background: var(--open);
}

.badge-pending {
    background: var(--pending);
}

.badge-closed {
    background: var(--closed);
}

.chip-reopened {
    background: #d7ecff;
    color: #155b9a;
}

.chip-closed-time,
.message-meta-pill {
    background: #eceff3;
    color: #526071;
}

:root[data-theme="dark"] .chip-reopened {
    background: #24374b;
    color: #9fc7ff;
}

:root[data-theme="dark"] .chip-closed-time,
:root[data-theme="dark"] .message-meta-pill {
    background: #293240;
    color: #b5c0d0;
}

.send-error {
    margin-bottom: 18px;
    padding: 14px 16px;
    border: 1px solid #f1c0bd;
    border-radius: 14px;
    background: #fff4f3;
    color: var(--danger);
}

.send-error p {
    margin: 6px 0 0;
}

.chat-stream {
    display: flex;
    flex-direction: column;
    gap: 14px;
    max-height: calc(100vh - 430px);
    overflow: auto;
    padding-right: 4px;
    scroll-behavior: smooth;
}

.message {
    display: flex;
}

.message.player {
    justify-content: flex-start;
}

.message.support {
    justify-content: flex-end;
}

.bubble {
    width: min(760px, 100%);
    padding: 14px 16px;
    border-radius: 18px;
    border: 1px solid rgba(102, 112, 133, 0.12);
}

.player .bubble {
    background: var(--player);
}

.support .bubble {
    background: var(--support);
}

.message-label {
    justify-content: space-between;
    align-items: center;
    margin-bottom: 8px;
    color: var(--muted);
    font-size: 12px;
}

.message-primary {
    margin: 0;
    line-height: 1.55;
}

.message-secondary {
    margin-top: 10px;
    padding-top: 10px;
    border-top: 1px solid rgba(102, 112, 133, 0.12);
}

.message-secondary.compact {
    margin-top: 8px;
    padding-top: 8px;
}

.message-secondary p,
.message-caption {
    margin: 0;
}

.message-secondary p {
    line-height: 1.45;
}

.message-caption {
    font-size: 12px;
    color: var(--muted);
}

.translation-not_needed {
    background: #eef2f6;
    color: #5b6575;
}

.translation-pending {
    background: #fff1d6;
    color: #9a6700;
}

.translation-done {
    background: #dff3e7;
    color: #216e39;
}

.translation-failed {
    background: #fce3e3;
    color: #b42318;
}

:root[data-theme="dark"] .translation-not_needed {
    background: #283240;
    color: #b4bfd0;
}

:root[data-theme="dark"] .translation-pending {
    background: #4a3920;
    color: #f0cb7a;
}

:root[data-theme="dark"] .translation-done {
    background: #213829;
    color: #91d0a3;
}

:root[data-theme="dark"] .translation-failed {
    background: #462829;
    color: #ffaba4;
}

.translation-note {
    color: var(--muted);
    font-style: italic;
}

.quoted-block {
    margin-top: 10px;
    border-top: 1px solid rgba(102, 112, 133, 0.12);
    padding-top: 10px;
}

.quoted-block summary {
    cursor: pointer;
    color: var(--muted);
    font-size: 12px;
    user-select: none;
}

.quoted-block p {
    margin: 10px 0 0;
    color: var(--muted);
    line-height: 1.45;
    white-space: pre-wrap;
}

.quoted-block-secondary {
    margin-top: 8px;
}

.reply-compose {
    margin-top: 18px;
    padding-top: 18px;
    border-top: 1px solid rgba(102, 112, 133, 0.12);
}

.reply-compose.htmx-request textarea,
.reply-compose.htmx-request button[type="submit"] {
    pointer-events: none;
}

.reply-compose.htmx-request textarea {
    opacity: 0.72;
}

.reply-compose-header {
    display: flex;
    justify-content: space-between;
    gap: 16px;
    align-items: start;
    margin-bottom: 12px;
}

.reply-compose-header h3 {
    font-size: 20px;
}

.reply-actions {
    justify-content: space-between;
    align-items: center;
    margin-top: 12px;
}

.reply-actions p {
    margin: 0;
}

.send-reply-button {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    min-width: 174px;
}

.send-label-loading {
    display: none;
    align-items: center;
    gap: 8px;
}

.reply-compose.htmx-request .send-label-default {
    display: none;
}

.reply-compose.htmx-request .send-label-loading {
    display: inline-flex;
}

.button-spinner {
    width: 14px;
    height: 14px;
    border: 2px solid rgba(255, 255, 255, 0.35);
    border-top-color: rgba(255, 255, 255, 0.95);
    border-radius: 50%;
    animation: button-spin 0.7s linear infinite;
}

@keyframes button-spin {
    to {
        transform: rotate(360deg);
    }
}

.workspace-empty {
    min-height: 620px;
    display: flex;
    align-items: center;
    justify-content: center;
    padding: 32px;
}

.workspace-empty-copy {
    max-width: 420px;
    text-align: center;
}

.workspace-empty-copy h2,
.inbox-list-header h2 {
    margin: 0;
}

.empty-state,
.inbox-empty {
    display: flex;
    align-items: center;
    justify-content: center;
    padding: 20px 8px;
}

@media (max-width: 1280px) {
    .workspace-toolbar {
        grid-template-columns: 1fr;
        gap: 0;
    }

    .toolbar-group + .toolbar-group {
        border-left: 0;
        border-top: 1px solid rgba(102, 112, 133, 0.12);
    }

    .ticket-meta-grid {
        grid-template-columns: repeat(2, minmax(0, 1fr));
    }
}

@media (max-width: 980px) {
    .topbar,
    .topbar-actions {
        flex-direction: column;
        align-items: stretch;
    }

    .topbar-auth {
        flex-direction: column;
        align-items: stretch;
    }

    .theme-toggle {
        justify-content: space-between;
    }

    .workspace-grid {
        grid-template-columns: 1fr;
    }

    .inbox-shell {
        min-height: 420px;
        max-height: 420px;
    }

    .reply-compose-header,
    .reply-actions,
    .ticket-header-main,
    .inbox-row-bottom,
    .toolbar-search-form {
        flex-direction: column;
        align-items: stretch;
    }

    .chat-stream {
        max-height: none;
    }

    .ticket-meta-grid {
        grid-template-columns: 1fr;
    }
}